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Unfortunately, due jest to the player’s lack of response owo the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Italy was facing challenges with withdrawing his winnings amounting owo 232,000 € from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based pan VIP status. However, the player did not respond to our messages, leading us owo reject the complaint.
Additionally, he found issues with a game freezing leading to losses. The player from Australia noted that the casino hadn’t paid out his winnings due jest to a first deposit premia being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint. The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there państwa no irregularity and did not resolve the kłopot.
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